Luggage : American Tourister

                                                                     

 Tribute III | Forester III | Kenya 5 | Clarity | ilite  | Floral 3-Piece Luggage Set

Business/Computer Cases

 

 

 

 

FAQS

Locks & Keys
Set / reset 3-dial combination lock
Forgot combination?
Replacement parts/keys/locks

Warranty & Repair
Luggage repair
Authorized repair centers
Zipper repairs
Warranty & repair
Covered / not covered in warranty

How do I set / reset my American Tourister 3-dial combination lock?

Setting Your American Tourister 3-dial Combination Lock:

1. Remove the red packing arrow on the lock if your case has one.

2. The case is set to 0-0-0 at the factory. Choose your own 3 digits which you can easily recall (birthday, address, etc.).

3. Locate the button or lever adjacent to the dials:

- If there is a button, push it towards the dial and hold while you rotate the dials to your desired setting, then release the button.

- If there is a lever, move the lever to its lower position (some move to the right and up), rotate the dials to your desired setting, then return the lever to its original position.

Your combination is now set to your 3-digit code.

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How do I unlock my combination lock when I forgot the combination?

You are going to need assistance from a American Tourister Customer Service Representative or an American Tourister Authorized Repair Center to unlock your combination lock; For American Tourister Customer Service call 1-800-262-8282 and press 1 then 6 to speak to a Representative. Customer Service hours are 10 AM - 5 PM EST weekdays.

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How do I obtain replacement parts/keys/locks for my luggage?

Certain replacement parts are available for a small shipping charge through American Tourister Customer Service. These include: Keys for Hardside Luggage; Padlocks for Softside Luggage; ID Tags; & Detachable Shoulder Straps.

Call 1-800-262-8282, press 1 then 4 for "replacement parts" and follow the instructions. Customer Service is available from 10 AM - 5 PM EST on weekdays. If you are looking for a part not on this list, call the number above and press 1 then 6 to speak to a Representative.

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 How do I go about getting my luggage repaired?

We recommend that you have a American Tourister Authorized Repair Center repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorized Repair Centers are authorized to do warranty repair work.

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How do I get my luggage to a American Tourister Authorized Repair Center?
The Authorized Repair Center will determine if the piece is repairable and under warranty. If you choose to take your merchandise to a store, a shipping fee will be collected. The shipping fees for repairs are $10 for pieces under 26", and $15 for pieces 26" and larger.

If you ship your product to a repair station, please send it prepaid, insured, and in a carton. Include your name, address, phone number, copy of the proof of purchase, and a brief description of the problem.

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Why are there only a few Repair Centers that repair zippers?

Zipper repairs take special equipment and skill to repair, and not all repair centers are authorized to do this.

Why are there only a few Repair Centers that repair zippers?

Zipper repairs take special equipment and skill to repair, and not all repair centers are authorized to do this.

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 How do I know if my repair is covered under warranty?

Your product will need to be seen by one of our repair experts, who are authorized to determine whether the damage is covered under warranty. If your bag is covered under the warranty, there will be no charge to you for the repair. If it is not, then the repair center will notify you of the charge prior to repair

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 What kinds of things are covered / not covered by my American Tourister Warranty?

Warranties are designed to cover defects in either workmanship or materials. Things not covered under warranty include (but are not limited to) normal wear and tear, and misuse.

Misuse can include damage caused by airlines. Be sure to check your luggage when it is returned to you. If you notice damage, submit a claim to the carrier before you leave the airport.

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