|
1. What is the warranty period for a new Seiko Corporation of America timepiece?
2. What should I do if my Seiko timepiece needs repair?
3.If I wish to send my timepiece directly to Coserv, where are the service centers located?
4. Should I pack my timepiece in the original gift box?
5. Will I receive an estimate prior to my timepiece being repaired?
6. Can new watches be purchased at Coserv?
7. Do you accept credit card payments for repair services?
8. Do I have to send my watch to SCA's Coserv for a battery change if it is a water-resistant watch or a sport diver's watch or can a dealer do it?
9. Can I obtain replacement parts for my watch such as a band, bracelet, links, pins, etc., directly from SCA?
10. Where can I have my watch repaired?
11. Where can I have my watch strap adjusted?
12. Where can I have my watch battery replaced?
13. Where can I obtain watch parts?
14. Does my watch need to be adjusted for accuracy?
15. Where can I obtain the instruction booklet for my watch?
16. Where can I obtain a warranty for my watch?
17. Does my watch need periodic checks?
18. How should I care for my watch case and bracelet?
19. How does magnetism affect quartz watches?
20. What special care should I give on my watch?
1. What are the available finishes for Seiko watches?
2. What are the Seiko Collections?
3. What are the different technologies featured in Seiko watches?
4. What are the available crystal types for Seiko watches?
5. What does water resistant really mean?
6. Where can I obtain information about my watch?
7. What does "Kinetic" mean?
8. What is the "Lumi-Brite" used in SEIKO watches?
Answer: The U.S. warranty period for Seiko watches sold by Seiko Corporation of America is three (3) years from the date of purchase. The U.S. warranty period for Seiko clocks sold by Seiko Corporation of America is one (1) year from the date of purchase. All warranties are limited and do contain certain exclusions. Please examine your warranty closely.
UP
Answer: The service and repair division of Seiko Corporation of America (SCA) is called Coserv. If you need your timepiece serviced, there are several things you should remember prior to taking or sending it to a Coserv location:
a.) Fully describe the problem or symptoms you are having with the watch or clock.
b.) Include your warranty or proof of purchase if the timepiece is still within the warranty period.
c.) If mailing, make certain your name and address are shown both on the outside of the package as a return address, and on the correspondence inside describing the problem. Also, keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference.
d.) Always insure the package to protect yourself in case of a loss in transit and to make tracing possible if necessary.
e.) Package the timepiece well to protect it in transit.
Please note that you can also have an Authorized Retailer process the repair for you. The above guidelines apply to retailer processing as well. You can consult our Seiko USA Store Locator to identify locations.
UP
Answer: Depending on where you live, you can take or send your timepiece to any of the following two service locations:
Coserv
1111 Macarthur Blvd
Mahwah, NJ 07430-2124
201-529-3316 phone
201-529-4525 fax
Centro Técnico de Reparacion
Avenida Roberto Clemente C16
Carolina, Puerto Rico 00985
787-750-7190 phone
UP
Answer: No. Securely package your watch or clock and ship via UPS, if possible. Gift boxes should NOT be used to return watches.
UP
Answer: If your timepiece is out of warranty and the repair charges exceed $20.00, you will receive a written estimate outlining all repair costs. You can respond to the estimate by returning the postcard or calling the appropriate service center. If you give instructions in your letter that no estimate is required, regardless of cost, no estimate will be given and the repair will be forwarded to the repair shop for service.
UP
Answer: No. Coserv is strictly a repair center for Seiko Corporation of America.
UP
Answer: Yes. We accept Visa and MasterCard.
UP
Answer: You do not have to send a water-resistant watch to Coserv for a battery change. However, you should have a qualified technician at an Authorized Retailer change the battery. Both water-resistant watches and sport diver watches should be pressure-tested after the battery is changed. You can consult our Seiko USA Store Locator to identify retailer locations.
UP
Answer: By calling Coserv, select casing parts are available for sale.
UP
Answer: We recommend our customers contact their SEIKO Authorized Service Center or a SEIKO appointed dealer for watch repairs. A watch is a very sophisticated piece of precision equipment, so highly trained and skilled technicians using special tools developed by SEIKO are required for its repair. Please contact the nearest SEIKO Service Center - New Jersey (201)529-3316 or Puerto Rico(787) 750-7190
UP
Answer: We recommend our customers to contact a SEIKO appointed dealer to have their watch strap adjusted. If you can not be present when the adjustment is made, please be sure to tell them your exact wrist circumference when you request the adjustment.
UP
Answer: To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorized SEIKO dealer and request that they use only genuine SEIKO batteries.
UP
Answer: We do not normally supply spare parts directly to individuals anywhere in the world. We recommend that you contact the SEIKO Authorized Service Center or a SEIKO appointed dealer to have the watch part(s) replaced. Please contact the nearest SEIKO Service Center - New Jersey (201)529-3316 or Puerto Rico (787) 750-7190
UP
Answer: Watch accuracy depends on the movement used in the watch. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact the SEIKO Authorized Service Center or a SEIKO appointed dealer to have the accuracy adjusted. Please contact the nearest SEIKO Service Center - New Jersey (201)529-3316 or Puerto Rico (787) 750-7190
UP
Answer: An instruction booklet should have been provided with the watch by the retailer. If you do not have one, please contact the retailer from whom you purchased the watch. Please contact the nearest SEIKO Service Center - New Jersey (201)529-3316 or Puerto Rico (787) 750-7190
UP
Answer: The warranty booklet should have been provided with the watch by the retailer. If you do not have one, please contact the retailer from whom you purchased the watch. As a warranty booklet cannot be re-issued, please take care not to mislay it during the warranty period.
UP
Answer: Seiko quartz watches are designed to provide a lifetime of accurate and reliable service. However, every two or three years, or when you replace the battery, you should visit aSEIKO appointed dealer or SEIKO Authorized Service Center. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have gotten inside.
Please note that KINETIC and digital watches should also be given checkups in the same way, for they also can suffer from the same effects of perspiration, dust, etc., and may need to be taken apart and cleaned.
UP
Answer: Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.
Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap undersurface but can also cause a perspiration rash on the wrist.
If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.
When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.
Avoid leaving your watch in direct sunlight. The strap color may fade.
UP
Answer: It doesn't usually affect digital quartz watches, but it can affect analogue watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.
The good news is that although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism. (You may need to reset your watch, of course.)
Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.
UP
Answer: Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf present no threat, but "Twin Seiko" (extra-high precision) watches should not be worn while participating in such sports.
Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.
Temperature Extremes: Quartz watches are much less affected by extremes of temperature than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10o and +35oC. If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.
If your watch is stored at temperatures outside the normal range (as low as -10oC or as high as +60oC) the electronic components may cease to function normally.
The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at normal temperatures.
Battery life can be significantly reduced at high temperatures (above 40oC), and battery fluid may even leak out.
Chemicals: Chemical substances, gases, mercury, etc., may change the color of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly gray discoloration of gold plating.
UP
Question: What are the available finishes for Seiko watches?
Answer: The finishes on Seiko watches are applied with the most sophisticated, technically advanced plating process in the industry. The result is finishes that are as durable as they are beautiful. Seiko finishes include:
Gold Micron-A gold finish that's applied by an electroplating process to ensure a strong bond between the liquid gold and the base metal.
IP (Ion Plating)-A highly advanced dry plating process where a special metal is vacuum discharged onto the case or bracelet to produce a uniform gold tone.
TiCN-A composite finish made of titanium/carbon/nitride. It creates lustrous satin and polished finishes in a palette of blacks and grays.
Titanium-An environmentally friendly, natural metal that is 40% stronger and 30% lighter than stainless steel. It's also highly resistant to salt water, corrosion and extreme temperatures. An ideal finish for watches used in water sports.
Two-Tone-This term refers to the practice of using two colors on the case and band. You'll see mixtures of black and gold; stainless or palladium and gold; and gray and gold.
UP
Answer: Seiko USA currently offers four collections: Arctura, Sportura, Premier, and Vivace.
UP
Answer: Pioneering technological advances are at the heart of Seiko watches. To learn more, explore the Seiko technologies page.
UP
Answer: Seiko crystals are made from a variety of materials, including:
Acrylic-Plastic crystals are not as scratch- or glare-resistant as are expensive formulations. Shallow scratches can be buffed out.
Hardlex or Mineral-A heat-treated composite material containing barium and silicon. It withstands scratching and marring better than glass.
Sapphire-The most durable of all crystals is three times as hard as Hardlex and ten times harder than acrylic.
Sapphlex-A highly scratch-resistant composite made of Sapphire and Hardlex.
UP
Answer: Two-thirds of all Seiko watches are designated water resistant. (Government guidelines prohibit manufacturers from labeling their watches "waterproof.") While you might think a water resistant rating such as "water tested to 50 meters" would mean that someone could safely wear a watch, say, scuba diving, it's really not that simple. Why? Because testing is done in still water, with a stationary watch. Movement greatly increases pressure, so it's necessary to translate the water resistance ratings into practical guidelines.
From the least to the most water resistant, the ratings are as follows:
- Water Resistant These watches have withstood testing to depths of 24 to 30 meters (100 feet) and will tolerate splashes of water or rain, but should not be worn while bathing, showering, washing dishes, swimming or diving. Watches with this designation will have the words Water Resistant engraved on the caseback.
- Water tested to 50 meters (165 feet) Okay for showering, bathing, dishwashing and swimming in shallow water. Not while snorkeling or scuba diving. The designation engraved on the caseback will be Water Resistant 5 BAR (BAR is a European equivalent of the international measurement ATM, or "atmospheres." To calculate the water-tested depth in meters, multiply the BAR number by 10.)
- Water tested to 100 meters (330 feet) These watches are suitable for swimming and snorkeling, but not scuba diving. The caseback designation will read Water Resistant 10 BAR.
- Water-tested to 150 meters (500 feet) These watches can be worn for general water sports, including snorkeling. The caseback designation is Water Resistant 15 BAR.
- Water tested to 200 meters (660 feet) These watches can be worn for general water sports, including snorkeling and skin diving (without scuba gear). The caseback designation is Water Resistant 20 BAR.
- Diver's 150 meters (500 feet) Meets ISO standards and is suitable for scuba diving.
- Diver's 200 meters (660 feet) Seiko's diver's watches with the Water Resistant 20 BAR designation on the caseback are our most water-resistant models. They can be worn for recreational scuba diving but not for professional deepwater diving.
Note that a SWIM-SAFE® strap is made of genuine leather and is suitable for swimming.
UP
Answer: Information on our KINETIC watches is available on our website. Please check the KINETIC page to learn about the remarkable high technology used in our advanced KINETIC watches. If you need information on your own watch, please contact to Customer Service Dept if you can not find what you are looking for on the KINETIC page.
UP
Answer: "KINETIC" refers to our latest and most technically advanced watches, which contain their own internal electrical generators--operated by natural wrist movements--making them independent of conventional storage batteries. Fuller technical details and some of the latest models are introduced in the Kinetic area of our website.
UP
Answer: LumiBrite is a new luminous material, brighter and longer lasting than conventional luminous paints, and completely free of radioactive materials, making it safe for both people and the environment.
UP
| 
Welcome Since 1987 Tel: 713-953-1911
Seiko Watches - Best Prices and Free Shipping from an Authorized Dealer 
Order Status | 
view Cart
