Quality

Invoguetx.com stands behind our products and guarantee your satisfaction with every order.

We guarantee our products.

Invoguetx.com promises to deliver high-quality products, in good condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.

We guarantee first-class customer service.

Invoguetx.com is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact Invoguetx.com at 713-953-1911. We will respond to or acknowledge your inquiry within one business day.

We guarantee your privacy.

At Invoguetx.com, we are committed to protecting your privacy. Invogue does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. Invogue will not collect any personal information about you except when you specifically and knowingly provide such information.

It may be helpful for you to know how we use the information we collect:

· When you order, we request your name, email address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

· When you enter a contest or other promotional feature, we may ask for your name, address and email address so we can administer the contest and notify winners.

· We may also use the information we collect to notify you about important changes at Invogue and special offers we think you will find valuable.

By using our Web site, you consent to the collection and use of this information by Invoguetx.com. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you are under 18 years of age, you must have your parent or guardian's permission to order.

We guarantee your security.

Every time you shop with Invoguetx.com, you are backed by our security guarantee. When you are shopping at Invogue, you are shopping on our secure server, which encrypts all of your personal information, including name, address, and credit card number. All credit card transactions made on Invogue are protected using industry standard SSL Security.  All Invoguetx.com credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.

We are so confident that your information cannot be compromised as a result of shopping at Invogue, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at Invogue, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at Invogue and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.

Price and Tax Policy

invoguetx.com has everyday low pricesthat are updated as frequently as daily. Therefore, customers can get the most current market prices for most items. invoguetx.com does not offer any price guarantee or protection. invoguetx.com is not responsible for any typo on the web site and reserves the right to change the prices of any item at any time.

If you see any price that should be more competitive or not the same as advertised elsewhere byinvoguetx.com, please contact us so that we may consider updating it! We sometimes depend on customers and visitors to ensure that all the  items we carry are competitive.

invoguetx.com does not charge sales tax EXCEPT for Texas shipping addresses, who, however, may enjoy a lower shipping cost because of shorter distance. The current tax rate is 8.25%. Both labor charges and shipping (freight, delivery, or postage) are also taxable according to State of Texas rules.

Texas resellers and tax-exempted identities who wish not to be charged with Texas sales tax can make tax exemption claims either by placing the Tax-Free item in the Discount & Options section or by leaving the permit number in the comment section of the Order Page. You must fax a copy of resale certificate or tax exemption form to us to qualify before products can be shipped.

Repeated, large-volume buyers are encouraged to contact us to get volume price breaks or open an account. This applies to academic, corporate, government, and reseller buyers.

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Shipping Methods and Policy

Most items are normally shipped the same business day for orders placed before 2PM CST, paid with credit card without complication and except Mondays. Exceptions to this policy are expensive consumer items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions and drop shipped items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day except Mondays. Click here to see a list of top reasons for order delays.

invoguetx.com offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of shipments, FedEx for systems, US Postal Services only for APO/FPO and non-continental USA addresses, and a trucking company only for large packages. Directron.com does drop shipping for reseller customers. See Shipping Options for more details.

UPS: The most inexpensive way to ship is by UPS Ground. UPS shipping charges are calculated in real time with UPS's web site, using actual weight of items, shipping distance from Houston, Texas, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order). Due to problems on our server and UPS's web site, the calculated shipping cost is occasionally, although rarely, wrong and invoguetx.com reserves the right to correct such mistakes.

Texas residents: It usually takes only one business day (excluding Saturday) for UPS to deliver UPS Ground packages to most Texas locations from Houston, with the exception of the panhandle area where it may take two days. Therefore, UPS Ground is sufficient for most Texas locations and it is not necessary to ship items with UPS Next Day Air, Two Day Air or Three Day Select services. You may save a significant amount of money on the cost of shipping. UPS does not guarantee delivery date by any shipping method to residential addresses. Nevertheless, we found that the one-day delivery by UPS Ground shipping was reasonably reliable to most Texas locations.

For residents in neighboring states such as Louisiana, Oklahoma, Arkansas, and New Mexico: It usually takes UPS Ground only two business days (excluding Saturday) to deliver to those locations. Use your judgment if you want to take a chance and save shipping cost with UPS Ground or pay a little more with UPS 3-Day select that has a guaranteed 3-day delivery.

US POSTAL SERVICES: At this time, we use Postal Services only for shipping to APO/FPO and non-continental USA addresses. FAQ on APO & FPO Shipping.

We currently offer only USPS Priority Mail, which should take 2-3 business days for delivery. We may soon offer USPS Parcel Post, which is equivalent in cost and delivery time to UPS Ground. Shipping and delivery confirmation email is provided once a package is shipped and delivered with tracking numbers. Once received, you can use the tracking number to track a USPS package here.

All USPS shipment may be delayed 1-2 business days. USPS does deliver on Saturdays free of extra charge.

FEDERAL EXPRESS: FedEx is the best way to ship systems since FedEx is much gentler to the packages than UPS. You can now track your package with your Directron.com order number. However, currently FedEx tracking confirmation is not sent automatically and FedEx is more expensive than UPS. We offer only FedEx 3 Day Express Saver option. FedEx 2nd Day and Next Day would be much more expensive. You may request them in the Comment section of the order form.


The more you buy, the less your shipping cost is as a percentage of your total amount and on a per unit basis. For example, shipping one keyboard may cost $10, however shipping four keyboards may cost only $20 ($5 per keyboard).

Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Check the estimated UPS Ground delivery time before choosing a shipping method. Saturday delivery is available from UPS but is very expensive.

All UPS shipments are insured for damage and missing packages by UPS. Invoguetx.com is not responsible for any physical damage to products by shipping company.

Choose the Adult Signature Required option if you don't want the UPS driver to leave your package at your doorstep, which is often important for residential deliveries to apartment complexes where you don't expect anybody home during regular UPS delivery hours. invoguetx.com is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.

We have made it very easy for you to check the status of your order and track your shipment during transit with UPS. When you place your order, you are given an Order Number. Your purchase order and order number will be confirmed with an e-mail. A shipping confirmation e-mail will be sent to you near mid-night on the date your package is shipped. During transit of your package, you may enter the Order Number into the lower form on our home page (www.invoguetx.com) and click the Track button. A separate window will pop up and take you to the UPS site for the tracking information. Or you can try it right here:

NON-CONTINENTAL USA ADDRESSES: Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam, and US Virgin Islands addresses, using UPS Air (NextDay or 2nd Day) or US Postal Service. Our online shipping calculation may be wrong for these addresses, and manual correction may be required.

INTERNATIONAL SHIPPING: Online ordering is available only to US addresses including HI, AK, PR, GU, and VI, and Canadian addresses. We do ship to all other countries/regions provided that the customer prepays the order, including all shipping expenses. Customers are responsible for duties if any. Shipping charges for international destinations outside North America are quite high and must be prepaid. Our online shipping calculation may be wrong for international shipping and manual correction may be needed. Please use only USA or Canada-based e-mail addresses for online ordering. E-mail addresses with other countries/regions will not be accepted on the ordering pages.

FAQ about International Orders.

DROP SHIPPING: To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping (ds). We send the customer an e-mail if any of the ordered items are drop shipped. Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary. invoguetx.com does not adjust the shipping cost to customer's orders because of the change in shipping distance as a result of the drop shipping.

WALK-IN CUSTOMERS: Yes we do allow customers to pick up their order to save shipping cost. However, we strongly suggest customers place an order first to allow us time to prepare the order. That will save you time when you are waiting. Please allow at least two hours after placing an order and 3-4 hours on Mondays. You should select "Pick-up. No Shipping Charge" as the shipping method on your order. If there is a shipping charge on your order, we will remove it once we process your order. FAQ for Walk-In Customers.

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Return for Credit Policy

invoguetx.com
Customer care department
8000 Harwin Dr. suite 400
Houston, Tx. 77036
U.S.A

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Return Merchandise Authorization (RMA) Policy

Please read Warranty Policy first before sending items back to us. If you believe that the product you received is defective and your warranty has not expired, you must first send an online RMA request to obtain a RMA number as if you are placing a new order. The RMA Order number will allow us to track your return much easier and faster. After receiving your RMA order number, pack the defective item(s) very well with all the original packaging.

Customer must package the products properly. invoguetx.com is NOT responsible for any damage to the products during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee.

We suggest that customers obtain a receipt for any packages shipped back to us. invoguetx.com is NOT responsible for any package lost during shipping.

The time it takes for us to send you the replacement products depends on several factors.
1. What kind of products.
2. What caused the defects?
3. How fast our vendor/manufacturer would send us the replacement.
4. Whether it's a repair or a replacement.(.
5. How long have you received the product?

invoduetx.com is responsible for the cost of shipping the replaced item back to customers via UPS Ground. Customer will be responsible for upgrades to UPS Next-day air, 2nd-day air, or 3-day select. invoguetx.com does not offer cross-shipping.

Tips: (1) No e-mail or phone call is necessary to return an item! (2) Read and follow the instructions on the return pages carefully. (3) invoguetx.com is not responsible for any damage to parts or injury to person or property as a result of using our products or as a result of a defective product.Your best recourse in such situations is to contact the manufacturer. (4) By placing an order with invoguetx.com, you indicate that you already read this return policy and agree with it. (5) invoguetx.com is a distributor.

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Replacement and Substitution Policy

Should an item be out of stock, we reserve the right to replace it with an equal or better product. We also reserve the right to substitute items with different brands of products of equal or better quality with the same or higher prices without additional cost to the customers.

Replacement situations do not happen very often. When it does, we will try to contact customers via e-mail or phone before shipping, although it may not always be possible. To avoid delays and for items that substitution issue often arises, customers may choose the Yes or No to the "Substitution OK" option, for items that substitution may occur. Alternatively, customers placing orders may leave a message in the comment section to indicate whether replacement/substitution is acceptable.

Substitution will be done with items that are of equal specification, quality, brand and price whenever possible. If there is a price difference, invoguetx.com will refund the difference.

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Warranty

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Forfeiture
Warranty is not granted if a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

invoguetx.com is not responsible for any damage or personal or property injury as a result of using any of our products or as a result of defective products.

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Shipping Discrepancy Policy

Please inspect your shipment carefully upon arrival.

Customers have 7 days from the date you accepted delivery to report any discrepancy between what was ordered and what was actually shipped, damages due to shipping, and shipping error. invoguetx.com is not responsible for any of these problems after 7 calendar days.

If a discrepancy is found, please file an online Discrepancy Report (D/R) within 7 days after receipt. If shipping damage is discovered, please file an online Shipping Damage Report (SDR).

You may contact us by phone and/or e-mail, but the best way to communicate with us in these situations is to file such reports accordingly. Do not wait for a reply. Call 713.953.1911 or service@invoguetx.com

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Legal Statements

By placing an order with invoguetx.com, you, the Customer, indicate that you have read and agreed to the following agreement in addition to the company policies outlined in our policy pages:

LIMITED LIABILITIES: Seller (invoguetx.com or its parent company) here expressly disclaims liability and shall not be responsible in relation to our products or services for incidental, consequential, and contingent damages of any kind or nature, including without limitation: damages to persons or property, whether a claim for such damages is based upon warranty, contract, tort or otherwise; damages due to or arising out of the loss of data; or lost profits.

invoguetx.com's maximum liability allowed is limited to the purchase price of the products sold .invoguetx shall not, under any circumstances, be liable upon a claim relating to the products it sells which exceeds this liability limit.

GOVERNING LAWS AND JURISDICTION: Any dispute arising out of, or related to the sales transaction between invoguetx.com and the Customer shall be governed by the laws of the State of Texas, without regard to its conflicts of law rules. invoguetx.com and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Texas, Harris County, to resolve any dispute between them, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. The Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against invoguetx.com that is more than one year after the date of the applicable invoice.

POLICY AGAINST COUNTERFEIT PRODUCTS: invoguetx.com does not intentionally, willingly, or knowingly buy, sell, distribute or manufacturer any counterfeit products that are in violation of US copyright laws. We require all of our venders and manufacturers to make the same pledge.

OEM AND RETAIL PRODUCT REQUIREMENTS: Some manufacturers place limitations on certain versions of OEM or retail products to certain markets. We post such limitations to the best of our knowledge on our web site. invoguetx.com believes that it's up to the buyer to make a decision on whether they meet such manufacturer requirements. It's almost impossible for us to screen all customers for this purpose. By placing an order with invoguetx.com, the buyer agrees that the buyer has qualified for such products and invoguetx.com is not responsible for any subsequent problems, if any.

TRADEMARKS: invoguetx.com is a registered US trademark. Usage of our trademark for commercial purposes without our consent is prohibited by US trademark laws. All other trademarks referenced on our website and other marketing materials belong to their respective trademark holders.

LINKS TO THIRD-PARTY WEB SITES: The invoguetx.com web site contains links to other sites such as manufacturer websites and review sites that are operated by third-parties. Such links are made for our customers/visitors' convenience and are intended only to enable easy access to these sites and for no other purpose. invoguetx.com does not warrant or make any representation about the quality, substance, contents, functionality, accuracy, appropriateness for a particular purpose or any other representation about any such sites. A link from invoguetx.com to such a site by itself does not constitute invoguetx.com's endorsement, sponsorship, approval or responsibility for any such site. invoguetx.com makes no representation or warranty as to any products or services offered on such site.

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