What's my shipping charge? The shipping charge depends on the weight and size of your order, the shipping method, and your distance from Houston, Texas. UPS shipping charges are calculated in real time with UPS' web site, using actual weight of items, shipping distance from Houston, Texas, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order).
You can find the shipping charge online before entering your credit card information and sending your final order. You can compare the shipping charge by changing the ordered item(s) in the shopping basket, the shipping method, and the destination.
Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air.
Click here for a quick estimate of shipping charges grouped by product weight.
Do you ship to military addresses?
Yes. We will ship via US Mail to all US Military addresses.
Yes, we do. However, only UPS 2nd, UPS Next-Day Air, FedEx 2nd or NextDay Air (currently not shipping options), and USPS deliver to Hawaii, Alaska and other non-continental US addresses. UPS Ground or FedEx 3Day does NOT deliver to Hawaii, Alaska, Puerto Rico, or US Virgin Islands.
Please note that our online shipping calculator may underestimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.
Yes, we do. However, only UPS 2nd, UPS Next-Day Air, FedEx Air, and USPS deliver to Puerto Rico, US Virgin Islands, and other non-continental US addresses. UPS Ground does NOT deliver to Hawaii, Alaska, Puerto Rico, or US Virgin Islands. Do not choose UPS Ground or FedEx 3 Day as your shipping method.
Please note that our online shipping calculator may underestimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.
Yes, we do. We ship to APO and FPO addresses using US Postal Services (USPS). Please choose the "USPS for A/FPO addresses" shipping method. Visit our FAQ page for APO for more details.
Yes we do, but only via UPS Standard to Canada, or Fedex Economy to Canada. Please note that our online shipping calculator may sometimes incorrectly estimate the shipping charge to these addresses. When they do, we may adjust the shipping manually after receiving the order.
Yes, we do. However, we do NOT accept credit card payment from international addresses with the exception of Canadian ones. Payment including the order amount and shipping must be made in US dollars by cashier's check, money order, or direct wiring before shipping. Customers are responsible for any customs duties or tariffs.
Our web site does not calculate international shipping costs automatically. The shipping cost is often prohibitively high for international orders. You may e-mail us so that we can send you an estimate of the shipping cost for the items you are interested in.
Multiple Ship-To Addresses
You may ship your order to multiple physical addresses. You may also choose separate shipping methods for each address. Shipping costs are based upon the dollar total of each shipment rather than the dollar total of the entire order.
Several reasons could cause $0 shipping charge to happen. First, a wrong shipping method may be chosen. For instance, UPS Ground may be chosen for an Alaska (AK) or Hawaii (HI) address. Second, the total weight for the order may exceed 100 Lb. Third, an "unrecognized" zip code or State may be entered in the shipping address.
In such situations, we will manually adjust the shipping cost. We normally will call you to verify the shipping cost before shipping.
A majority of our customers think our shipping and handling charges are reasonable. Most complaints come from orders smaller than $50, which makes the shipping charge to appear high as a percentage of the total order. The shipping charge as a percentage of the total order goes down significantly with increased order amount and quantity.
Our web site sometimes returns wrong shipping charges. If you question the shipping charge, please leave a message on the comment section. We'll make adjustment according to the exact situation.
Yes, you may by choosing the "Pickup, No Shipping Charge" shipping method. However, please always place your order online first before coming to our Will-Call area to pick up your order. Ordering online first would save you waiting time. Allow 2-3 hours after placing an order and before arrival. A shipping charge may still be shown on the order. Please just ignore it since we'll make adjustment once we receive the order. See FAQ page for walk-in customers for more details.
The cheapest way to ship is normally UPS Ground. However, UPS Ground is not friendly to packages and does not ship to PO Boxes and non-continental US addresses.
You may compare shipping charges on our web site on the secure order pages. Place all the items you need into the shopping basket. Then click the "Check Out" button to enter the shipping information and shipping method on the 1st secure order page. Information on this page is not saved until a firm order is placed later. Click the Continue button on this page, and you'll see the shipping charge on the 2nd secure order page. You may go back to the 1st order page by clicking Back button on your browser to change the shipping method to compare shipping costs. You may also compare shipping cost by changing the quantity of your items in your shopping basket.
Most orders placed before 2pm CST during business days are shipped on the same day for orders that are paid with credit card without any complications. Orders placed after 2pm and during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day. We may try to get orders with air shipment placed after 2pm CST during business days out on the same day, but there is no guarantee.
Some exceptions apply to the above statements. Exceptions are expensive consumer items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions and drop shipped items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Click here to see a list of top reasons for order delays.
For UPS shipping methods, you'll receive an e-mail confirmation with package quantity, weights, and estimated delivery time at the evening hours after your package is shipped. Make sure that you enter a correct e-mail address on your order form.
For FedEx shipments, a tracking number is sent to your e-mail address instantaneously after your order is shipped. Please note that receiving this e-mail notification may be earlier than when your package has been actually picked up by the FedEx driver.
For USPS shipments, a confirmation e-mail with tracking number will be sent to you either in the evening hours after the package is shipped or in the next business day morning. Another e-mail will be sent to you when a package has been delivered, so that you'd be informed if someone else accepted your package. The tracking feature with USPS is very limited. It does not tell you the location of a package during transit.
Texas residents: It usually takes only one business day (excluding Saturday) for UPS to deliver UPS Ground packages to most Texas locations from Houston, with the exception of the panhandle area where it may take two days. Therefore, UPS Ground is sufficient for most Texas locations and it is not necessary to ship items with UPS Next Day Air, Two Day Air or Three Day Select services. You may save a significant amount of the shipping cost. UPS does not guarantee UPS Ground delivery date. Nevertheless, we found that the one-day delivery by UPS Ground shipping was reasonably reliable to most Texas locations.
For residents in neighboring states such asLouisiana, Oklahoma, Arkansas, and New Mexico: it usually takes UPS Ground only two business days (excluding Saturday) to deliver to those locations. Use your judgment if you want to take a chance and save shipping cost with UPS Ground or pay a little more with UPS 3-Day select that has a guaranteed 3-day delivery.
UPS Next Day Air, 2nd Day Air, and 3Day Select are normally delivered in one, two, and three days after shipping, respectively. However, UPS does NOT guarantee air delivery to residential addresses. Delay may occur due to the amount time it takes to ship systems, hard-to-find items, and drop-shipped items, and to process orders that have complications in payment.
Weekend and holidays are not counted in the UPS estimated delivery time. For instance, if you ship a package on Friday with Next-Day Air shipping method, the normal delivery time is Monday. UPS does not deliver on Saturdays or Holidays. Saturday delivery is available from UPS but is very expensive and must be shipped together with Next Day Air.
UPS: We have made it very easy for you to check the status of your order and track your shipment during transit with UPS. When you place your order, you are given an Order Number. Your purchase order and order number will be confirmed with an e-mail.A shipping confirmation e-mail will be sent to you near mid-night on the date your package is shipped. During transit of your package, you may enter the Order Number into the lower form on our shopping page and click the Track button. A separate window will pop up and take you to the UPS site for the tracking information. If you try to track a package directly on UPS' site, you must use a tracking number instead of our order number.
Fed Ex: You may now track a FedEx shipment using Directron.com order number at our tracking page. You may also call us to get a FedEx tracking number and then track your package at FedEx's web site. We are working with FedEx to e-mail shipping confirmation with tracking numbers automatically
US Postal Services: Online tracking is currently not available to locate USPS packages during transit. However, you may track the delivery confirmation of Express Mail , Priority Mail Global Guaranteed, domestic Priority Mail, and Parcel Post except those shipments to APO/FPO addresses. We'll send you a tracking number (Receipt Number) after a package is shipped. You may then use the tracking number to track your package delivery at USPS' web site. We provide links to USPS' tracking page on several locations at our web site, including our shopping page. We are working with USPS to bring online tracking with our order number in the future.
What's the difference between UPS Ground Residential & Commercial?
UPS charges residential deliveries more than commercial ones for their Ground shipping (typically $1 or $2 more). They do this because in average it takes longer for a residential delivery than a commercial one. If your address is a residential one, please choose UPS Ground Residential.
We try our best to ship your orders as quickly as possible. About 95% of all orders are shipped and delivered on time. However, some delays may occur. Here we list the top reasons for delays to help customers to understand the process and avoid them. They are listed in a descending order in approximate frequency of occurrence .Pl.Keep in mind:
Total time between an order is placed and goods are received = Time it takes for orders to be faxed to us + Time it takes to process an order + Time it takes to ship all items + Time it takes for all packages to be delivered by the shipping company.
Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after a faxed order is received; however, it may take from a few hours to a few business days to complete, depending on the response we receive.
Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.
High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders are required.
Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.
No one at the shipping address to accept the package. The shipping company may send the package back to us.
Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from Texas, especially for UPS Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee air shipment to residential addresses.
FedEX and USPS shipments may be delayed 1-2 days since these are not our regular carriers. Special arrangement has to be made for FedEx to pick up packages. Packages have to be delivered to USPS stations.
Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately. Back ordered items are marked as "BO" on your packing slip.
Drop shipped items such as printers, notebook batteries, and special memory modules typically require more time to be processed. These items are designated with "ds" on their item description. They are normally shipped in 2-3 business days.
Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.
System orders are normally shipped in 2-3 business days. Please allow adequate time for us to assemble, configure and test systems before shipping.
Orders are faxed late by Yahoo fax server during business hours. We use faxed orders instead of e-mail to process orders. Yahoo's fax server has been over its capacity. As a result, orders sometimes may not be faxed to us until several hours later. We have contacted Yahoo to address this problem several times. They recently added two more fax servers. This problem has eased quite a bit.
Example of UPS E-mail Confirmation After Your Package is Shipped
UPS Ship Notification
This notice is to alert you that a package is in transit to: YOUR NAME YOUR ADDRESS YOUR CITY, ZIP CODE, US
This package was sent on YEAR-MONTH-DATE from invoguetx.com 8000, Harwin, Dr. suite 400
Houston, TX, 77036, 1537, US, And is scheduled for delivery on YEAR-MONTH-DATE.
This package was processed on a UPS OnLine compatible shipping system. To learn more about the benefits of shipping with UPS OnLine, please see: http://www.ups.com/bussol/solutions/index.html Or call 1-800-727-8100
Package Detail:
Tracking #: 1ZnnnnnWnnnnnnnnnn
You can track your package at any time from the following URL: http://wwwapps.ups.com/etracking/tracking.cgi?tracknum=1ZnnnnnWnnnnnnnnnn. Or, via telephone, customers in the US and Canada can call 1-800-PICK-UPS
Package Reference #1: NNNN (Your order number)
Additional Details:
UPS Service Level: GROUND (Or other method) Packaging Weight: 18.000 LBS
This communinication contains proprietary business information and may contain confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately destroy, discard, or erase this communication.
Please note that this E-mail was automatically generated by UPS E-mail services at the request of Shipper and any attempt to reply to this E-mail cannot and will not be answered or received by UPS or Shipper.
(1) First, find your Order Number. Your Order Number should be in the subject of your first e-mail confirmation. It is also shown on your online order confirmation page. If you lost your order number, you may call us and we'll do a search for you.
(2) Enter the numeric Order Number in the window below for UPS or FedEx, respectively. Enter only the numeric order number. No letters or symbols.
(3) Click "Track Package." Another window will pop up to show you the UPS tracking information.
Example: The subject of your e-mail confirmation may read
Online tracking will work only after the mid-night of the date your package is shipped. If you provide a working e-mail with your order, you will receive a shipping confirmation from UPS.
Track FedEx Package
Orders shipped by UPS will not be tracked by the FedEx link below.
Enter Your Order Number (numbers only, such as 777777. No letters allowed)
Currently, no shipping confirmation e-mail is automatically sent for FedEx shipping method.
All USPS packages except those to APO/FPO addresses are shipped with delivery confirmation. An e-mail will be sent to you with the delivery confirmation number once your order is shipped and when your package has been delivered. You can use the confirmation number on USPS's web site to confirm whether a package has been shipped or delivered. However, the confirmation does not allow you to track the package during transit as UPS and FedEx do.
If you didn't receive your confirmation number by e-mail, please e-mail orders@invoguetx.com or call customer service 713.953.1911
Notes: (1) Sorry, this tracking feature for USPS is currently not available for APO/FPO addresses.
Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method.
Please Note:
There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office.
All USPS packages are shipped with return signature required to confirm the delivery.
Please use AE or AP as the state for APO and FPO addresses.
May I track a package shipped to APO address?
We currently do not provide online tracking with order numbers for USPS shipping method as we do with UPS methods. We'll manually send you an e-mail status report one or two days after the shipment. If the package is sent via US Priority Mail, we'll include the tracking number. You can then use the tracking number to track your package on our web site or on USPS's web site. However, USPS may have limitations on tracking overseas packages. Please check USPS' web site for details.
How long does it take to receive my package with an APO address?
There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. We are currently working with USPS to set it up to avoid this delay.
The delivery time by USPS to APO/FPO addresses vary and it is out of our control. Sometimes it takes a very long time. We occasionally although rarely experience package lost by USPS.
Error Message: "We do not accept orders from your location"
Our order system does not accept e-mail addresses from non-US domain names. If you encounter such a problem even though you entered a US shipping address, please try a different e-mail address such as the free one from Yahoo or Hotmail.
Actual charge depends on exact weight, size, shipping methods, and your distance from Houston, Texas.
You will see the shipping cost before placing a firm order.
You may change the shipping method and recalculate the shipping charge on the secure order pages.
Leave a note in the comment section of the order page if you have any question about the shipping charge.
Shipping cost as a percentage of the total order amount goes down significantly with increasing total order amount. The more you order, the more you save on shipping.
Shipping Weight
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
1-3 lb (1)
$4-12
$8-19
$12-24
$17-29
3-10 lb (2)
$6-15
$11-29
$15-36
$23-49
10-30 lb (3)
$8-22
$13-39
$19-59
$44-85
30-50 lb (4)
$10-32
$17-59
$29-99
$59-139
Notes: (1) UPS does not guarantee shipments to residential addresses for during the week before Christmas. (2) Cost of Fed Ex 3 Day Saver and US Postal Services Priority Mail tend to be similar to UPS 3 Day Select. (3) Our shipping program sometimes does not calculate shipping correctly in the following situations: International including Canadian addresses, total weight of all items exceeding 100lb, and FedEx and USPS shipping methods. Manual adjustment of shipping cost may be necessary in these situations. (4) UPS does not normally deliver on Saturdays. Saturday delivery is very expensive. It typically costs 50-100% more of the next-day air shipment with a minimum $25.
Shipping Calculators
You can get a shipping estimate from carriers' web sites, using 77036 as the original (from) zip code and an estimated shipping weight. Here are the links:
The following is a list of frequently made errors. We list them here to help you avoid them. We are trying to improve our site to make it harder to happen.
The Billing and Shipping addresses are reversed. There are two order pages. The first one is for shipping address. Always enter the shipping information first.
Wrong shipping methods requested for Alaska, Hawaii, Puerto Rico, and international addresses. Only UPS Second Air, FedEx 2Day, and USPS Priority Mail deliver to these addresses. If the wrong shipping method was chosen, we’ll have to contact customers to inform the change in shipping method, which may delay your order.
Wrong shipping methods requested for APO/FPO addresses. Only US Postal Services ship to APO/FPO addresses. If the wrong shipping method was chosen, we’ll have to contact customers to inform the change in shipping method, which may delay your order.
UPS 2nd Day Air or Next Day Air shipping methods are chosen for addresses within one day distance for UPS Ground. Although not guaranteed by UPS, UPS Ground delivers to most Texas and some portions of Louisiana in one day. You may choose the UPS Ground shipping method to save some money.
UPS 2nd Day Air or Next Day Air shipping methods are chosen with Prepay payment method. Well, this is really not an error. However, if you are in a hurry to get your products shipped to you, you may not want to choose the Prepay or Purchase Order payment methods. We’ll have to wait for your payment check or PO to show up and clear before shipping, which may be a few days after you place your order.
The billing address and zip code do not match those on your credit card record. If the address or zip code does not match your record from your credit card company, we’ll contact you to verify the information, which may delay your order.
Wrong e-mail address entered. Please double check your e-mail address entry. If there is an error, you won’t receive your e-mail confirmation for your order or shipment.
Wrong Info Entered When Trying Online Tracking: Enter only the numeric order number. Delete the words "Enter your order number." You must have the exact order number entered for the tracking system to work.
Assuming 2% Discount for Repeated Customer is Automatic: It’s not. Customer must add this item online to claim it, unless there is a problem on our server.
Yes. Choose the "Pick-up, No Shipping Charge" shipping method on the 2nd order page. Our web site might still add a shipping charge. If it does, please ignore that. The shipping cost will be removed from the order when we receive and process the order.We strongly encourage walk-in customers to place an order online first before coming to pick it up. It would save you much time in waiting. Please allow at least one hour after placing your order.
We now have a computer and a printer in our show room with Internet access. We encourage walk-in customers who have not placed an order online to locate your products online, add them to the shopping basket, and print the basket first in our show room. Present the printout to our customer service to save you time.
Please allow 2-4 hours before coming to our office to pick up the order. We use faxed orders to process orders. Order faxing, processing, and filling may take some time.
You are welcome to leave a note on the 2nd order page to alert us when you'll pick your order up. If you are in a hurry, you may call 713.953.1911 first to make sure that your order is ready. Please allow at least 2-3 business days for non-stock,
Why is there a shipping charge for my pick-up order? The shipping charge should be zero if you chose "Pick-up, No Shipping Charge" payment method. If it does show a shipping charge, we'll remove at the time of transaction. All orders are charged manually after they are received. We'll remove it the shipping charge when processing your order.
If we have charged the shipping charge by accident, please let us know and we will issue a refund promptly.
Our business hours for pick-up orders are 10-6, Monday-Friday and 11-6 on Saturdays. Please allow 2-3 business hours before picking up your order. For instance, if you placed an order at night, please do not expect to pick up the order at 10:00am the following morning. You are welcome to leave a note on the 2nd order page to alert us when you'll pick your order up. If you are in a hurry, you may call 713.953.1911 first to make sure that your order is ready.
We have links to maps and directions to our Houston location on all the pages on our web site. Here is our address. Click the links and a map will pop up. 8000 Harwin Drive, Houston, Texas 77036, USA
Click here for driving directions to our office from various Houston locations.
In case there is too long a waiting time? In situations when we promised that an order placed online is ready at the time you call but it is not ready at the time you come to pick up, we can make arrangement for the package shipped to you at our cost to save you waiting time. Sometimes, stock situations changes without notice. Instead of asking you to come back one more time to pick up an out of stock item, we may offer to ship the item to you at our expense.
Welcome Since 1987 Tel: 713-953-1911
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